Shipping policy
Shipping Policy
At Prestige Athletics, we're committed to getting your order to you as quickly and safely as possible.
Processing Time
- All orders are processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During product launches, sales, or peak seasons, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- Australia: 3–8 business days
- New Zealand: 5–10 business days
- International: 7–20 business days
Please note that delivery times are estimates and may vary depending on your location and customs processing.
Shipping Costs
Shipping rates are calculated at checkout based on your location and order size. Any free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your delivery.
Delays
While we work with trusted shipping partners, Prestige Athletics is not responsible for delays caused by weather, customs, carrier issues, or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. We cannot guarantee changes once an order has been processed. Prestige Athletics is not responsible for orders delivered to incorrectly provided addresses.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the shipping carrier to help resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or our shipping policy, please get in touch with us using any of the following:
Email:
Phone:
- 0478 050 121
- 0493 759 848
Our team will respond as quickly as possible during business hours